A full-time position conducting comprehensive assessments for veterans and their families who are homeless or at risk of being homeless. The SSVF Intake Assessment Coordinator determines the eligibility of veteran applicants for admission into the SSVF Program by conducting interactive interviewing, fact-finding, and data collection. Provide initial case management during assessments while maintaining current knowledge of SSVF Program guidelines and procedures necessary for veteran program enrollments and caseload administration by Program Supervisor(s).
A full-time position providing outreach and support services to veterans within the community in the Supportive Services for Veteran Families Program (SSVF). Flexible hours, including occasional evenings and weekends and an ability to travel within the service delivery areas are required. We are seeking a motivated individual to join our community development organization as an Outreach Specialist. As part of our outreach team, you will work directly with vulnerable and underserved communities, identifying their material issues and assisting their efforts at self-organization, resistance, and education. This is a relationship-focused position, requiring you to have strong interpersonal skills, the ability to empathize with people of greatly varied experiences, and an appreciation for community-centered solutions.
The Quality Assurance and Data Specialist Team Lead provides direct support to the Veterans Services director of CQI and Community Engagement by monitoring systems to promote data integrity, program follow up, compliance and program regulations. This is a full-time position that functions by conducting audits, drafting quality standards, advising management on ways to improve operations, and evaluating employee data and compliance performance according to SSVF Program Guide and SSVF HOPE Atlanta Policy and Procedures.
The Quality Assurance Data Specialist provides direct support to their assigned SSVF case management team. They support data integrity, program follow up, compliance and program regulations. This is a full-time position that functions by conducting audits, adhering to quality standards, identifying data trends, and functioning according to SSVF Program Guide and SSVF HOPE Atlanta Policy and Procedures.
The Outreach Emergency Services Program Manager is a pivotal management role responsible for overseeing homeless outreach and housing components within the Emergency Services Department. The manager ensures that proactive and robust community outreach efforts are consistently executed by the team. Their focus is on providing strategic guidance and support to the Case Managers and Peer Support Specialists in their mission to connect homeless individuals from various locations to critical community mental health services, housing, and mainstream resources, ultimately working towards ending homelessness.
Organizational Support: Collaborate with and support the HOPE Atlanta team, following the direction provided to enhance organizational efficiency.
Program Management: Partner with the Director of Emergency Services for strategic planning, development, execution, and continuous quality improvement of all program aspects, ensuring compliance with set standards.
Policy Development: Aid in crafting and administering homeless housing policies and procedures, ensuring alignment with agency accreditation standards and primary funding source requirements.
Reporting: Deliver accurate monthly and annual reports to various stakeholders, including funders and grantors, to maintain transparency and accountability.
Staff Supervision: Oversee the comprehensive management of staff, encompassing evaluations, training, workload distribution, and professional development.
Client Engagement: Offer coordinated entry services using assertive engagement techniques, such as mobile assessments, immediate shelter referrals, and continuous guidance to help clients transition to permanent or supportive housing.
Community Engagement: Attend CoC committee meetings focused on ClientTrack, CoC updates, and new initiatives, ensuring the organization remains updated and engaged with the broader community.
Reporting to Director: Provide weekly updates to the Director of Emergency Services detailing client engagement, enrollment, housing, and connections to resources and services. Additionally, comply with monthly/annual reporting mandates.
Performance Analysis: Conduct regular reviews of caseloads and program metrics with Case Managers to confirm KPI adherence and brainstorm solutions when targets are not met.
Quality Assurance: Guarantee that intakes, assessments, and services are performed according to standards and are in alignment with regulations and grant prerequisites.
Agency Representation: Act as a spokesperson for both the program and the agency in various internal and external liaison activities, fostering strong relationships with community stakeholders.
Community Communication: Proactively establish and sustain effective, efficient communications with community partners, grantors, and other community representatives to bolster collaboration and support.
Reporting to the Grants Accounting Manager, the Finance Grants Coordinator is responsible for processing program vouchers, process new vendor W9 and assisting with submitting grant reimbursements.
The Street Outreach Case Managers role is to proactively engage with individuals experiencing homelessness in public places such as gas stations, streets, parks, and other outdoor settings. This role emphasizes building trust and relationships with a highly vulnerable population, providing immediate support and linkage to essential services, and coordinating with broader community resources. By conducting regular street-based outreach efforts, the case manager acts as a bridge, facilitating the transition from life on the streets to stable housing and essential supportive services, thereby reducing the prevalence of homelessness and improving individual well-being in the community.
Organizational Support:
Client Engagement and Assessment:
Service Provision and Referrals:
Documentation and Reporting:
Collaboration and Community Engagement:
Additional Responsibilities:
The Rapid Rehousing Outreach Case Manager will be responsible for providing outreach and case management services to all individuals serviced through the agency’s Emergency Service, and programs.
Outreach and Navigation:
The Airport Outreach Case Manager’s primary responsibilities are to provide Outreach, Engagement, Linkage, and Housing Location to individuals/families who are experiencing homelessness, coping with mental health, medical and substance use issues within Hartsfield Jackson Atlanta International Airport and the City of Atlanta. The Case Manager will utilize a multidisciplinary approach to engage the hardest to serve population experiencing homelessness to provide case management and connect them to referral services, such as: shelter placement, permanent housing, mental health treatment, and employment agencies.
The Housing Case Manager is responsible for providing support for homeless clients that enables them to enter mid-term master leasing housing.
The Intake Specialist provides administrative support to program service staff in several key areas, including client/vendor reception and preparation, client/vendor phone line management, document management and equipment maintenance. Manage incoming calls and transfer them as necessary. Organize the telephone directory and may perform some additional administrative tasks.
The Chief Development Officer (CDO) at HOPE Atlanta serves as a member of the executive team and will play a critical role in leading the efforts of a growing Development team at Atlanta’s oldest nonprofit organization dedicated to fighting homelessness.
With a new CEO in place and a five-year strategic plan launching in July, the organization has energetically taken on the goal to expand its fundraising capabilities so that its mission can create better outcomes for Atlantans in need.
With a budget of nearly $15 million, HOPE Atlanta has had a strong history of governmental funding (86%) but has been aggressively growing other sources of philanthropy (individuals, foundations, corporations). The Chief Development Officer will work closely with the CEO and Board of Directors and oversee a team of development professionals to develop and implement strategies to drive philanthropic revenue. She/he will bring the vision, drive, and creativity to reach ambitious fundraising goals with an eye toward both growing a base of loyal donors and engaging existing donors and supporters. He/she will be energized by developing new strategies, processes, and relationships. The CDO will be a strategic thinker, people-oriented, and possess a strong dedication to the mission of HOPE Atlanta.
HOPE Atlanta seeks a strategically minded and experienced Chief Financial Officer to lead the finance, grants, and accounting functions of our high-performing and quickly expanding homeless-serving organization. HOPE Atlanta’s mission is to provide a comprehensive approach to address homelessness and provide solutions that promote lifelong stability. Founded in 1900, the organization offers a continuum of evidence-based “housing first” services, including emergency lodging, permanent supportive housing, case management, street outreach, homeless prevention, veterans housing, and employment, special needs (HIV/AIDS) housing, reunification, and rapid re-housing to nearly 10,000 individuals and families across 32 counties. HOPE Atlanta’s vision is to make homelessness in Atlanta rare, brief, and non-recurring.
The organization has combined efforts with another homeless-serving nonprofit; the organization merged with HOPE Atlanta in January 2021 which expanded its budget of $12m to a budget of $16m annually. HOPE Atlanta has experienced more than 30% growth in the last two years, endeavored on a new strategic plan, and mounted a robust response to the COVID-19 pandemic/ financial crisis. The candidate is responsible for overseeing all fiscal and fiduciary responsibilities for the organization, including leading the integration of the two nonprofits. The candidate has experience with complex governmental grants, compliance, updating processes, and optimizing resources toward mission delivery.
Reports to: CEO / Full time, Exempt
**This position is a hybrid role, that requires 1-2 days in office.**
A full-time position providing case management services and eligibility screening to veterans in the Supportive Services for Veteran Families Program. Flexible hours, including occasional evenings and weekends and an ability to travel within the service delivery areas are required.
or email your cover letter and resume to apply@hopeatlanta.org.
Job descriptions may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at anytime at the sole discretion of the Employer.
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