Position: SSVF Housing Specialist

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Reports to: SSVF Program Coordinator

FLSA Status:  Exempt

Full or Part-time:  Full – time

To apply, please send a résumé and cover letter to hr@hopeatlanta.org. Please include the position title in the subject line.

Summary

Locate and secure apartments in Fulton, DeKalb, Cobb, Gwinnett, Rockdale, Henry, Butts, Clayton, Douglas, Bartow, Paulding, Cherokee Fayette, Coweta, and Spaulding Counties and the City of Atlanta for homeless veterans with regards to affordable, safe and sanitary housing.  The SSVF Housing Specialist will network with owners and managers of housing units and maintain a list of landlords that can be readily available to assist the veterans.

Job Responsibilities:

  • Assists eligible veterans in locating and renting suitable housing, computing and preparing financing arrangements and monitoring owner/tenant compliance with standards.
  • Negotiate with landlords/real estate agents to obtain vacant apartments.
  • Meet with SSVF staff to discuss housing opportunity and resident selection.
  • Introduce consumers to available apartments for selection.
  • Document the housing selection progress for all units identified.
  • Maintain required veteran and administrative record and statistical data as required.
  • Assist in assuring that all housing quality standards are met.
  • Develop and maintain (update) a database of available housing stock for veterans.
  • Make appropriate referrals for assistance when veteran’s needs cannot be met.
  • Develop relationships with area landlords and real estate agents to assist in future expansion.
  • Report fiscal information on required vouchers and give copies to SSVF Case Managers for fiscal tracking in case.
  • Conduct Move-In Apartment Inspections.
  • Perform work to assist in furnishing of apartments through Furniture Bank and set up moving if required.
  • Provide all lessees with building Management information/contact numbers and appropriate local utility information.
  • Responsible for collecting all necessary documentation for veteran files.
  • Respond to issues raised by landlords and tenants.
  • Performs related work as directed by Executive Director and senior staff.

Qualifications/Requirements

  • Bachelor’s degree in social work or social services or related field with two years of experience in working with homeless population.
  • Knowledgeable of housing development, finance and low-income HUD housing regulations preferred
  • Valid GA Driver’s License with a good driving record.
  • Knowledge of veterans’ homeless issues, mental illness, addiction, and PTSD.

 

Position: Director of HIV/AIDS Program

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Reports to:  Deputy Director- Service Delivery

FLSA Status:  Exempt

Full or Part-time:  Full – time

To apply, please send a résumé and cover letter to hr@hopeatlanta.org. Please include the position title in the subject line.

Summary 

The Director of HIV/AIDS is responsible for managing the agency’s HIV/AIDS Program.  This includes any individual with HIV or AIDS seeking temporary, stable and permanent supportive housing through HOPE Atlanta.

Primary Responsibilities

  • Work as directed to support the HOPE Atlanta organization and team members
  • Works with the Grant Manager to obtain and maintain grant funding for the HIV/AIDS Program.
  • Works with the CFO to create and manage the program budget
  • Responsible for program planning, development, implementation, management, compliance, and quality of all aspects of the Program
  • Provide all required reports to funders, grants, etc.
  • Conducts clinical evaluations and assessments with clients and provides recommendations and diagnosis
  • Oversees the management and supervision of staff including but not limited to: selection, evaluation, training, case load, etc.
  • Ensures intake, assessments and services are performed properly and are compliant with regulations and grant requirements
  • Ensures all data is properly entered into ClientTrack and any required tracking systems
  • Ensures program accountability by conducting random inspections of facilities and documentation as well as conducts client, stakeholder and staff surveys
  • Oversees the process of sourcing housing locations, securing and working with property managers
  • Represents the program and the agency in internal and external liaison activities
  • Initiate and maintains on-going effective and efficient communications with the City of Atlanta (HOPWA), Ryan White Program, DHR, DCA and other community representatives
  • Serves on the organization’s leadership team and participates in strategic and tactical planning

Additional Responsibilities

  • Ensures adherence to professional standards as outlined by NASW and other professional associations
  • Participates in county, state and federal planning as required
  • Assists in fundraising opportunities and participates in agency donor and community events

Knowledge, Skills and Abilities

  • Five years experience of case management working with people with HIV and AIDS
  • Knowledgeable of mental illness and addiction
  • Strong organization, critical thinking, problem-solving, communication and creative skills
  • High aptitude for learning and ability to work with technology and people
  • Promotes a proficient workplace environment
  • Proficient in MS Office Suite, ClientTrack, and database systems, etc.
  • Flexible and ability to multi-task
  • Able to delegate and manage well in a team environment
  • Ability to write quality grants and communication
  • Excellent verbal, written and communication skills

Education

  • B.S. with a major in social services or other related degrees with 15-years of experience
  • Crisis Prevention Intervention (CPI) Certification
  • Five-years’ experience in managing people
  • Valid Driver’s License and reliable transportation

Position: Case Manager 

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Reports to:  Program Manager- Housing Services

FLSA Status:  Exempt

Full or Part-time:  Part – time

To apply, please send a résumé and cover letter to hr@hopeatlanta.org. Please include the position title in the subject line.

Summary 

 

The Case Manager is responsible for providing support to clients who are being serviced through the agency’s HIV/AIDS Program.  This includes any individual with HIV or AIDS seeking emergency services, temporary, transitional, stable and permanent supportive housing through HOPE Atlanta.

Primary Responsibilities

  • Work as directed to support the HOPE Atlanta organization and team members

Client Services

  • Provide initial client assessments and placement into Program
  • Develop Individual Service Plan to address needs and goals
  • Provide linkage to medical care, case management, mental health care, and substance abuse services
  • Work cooperatively with all HOPWA Programs and other programs that are linked to assist the client
  • Performs crisis counseling
  • Maintain ongoing communication with referring and partner case managers and agencies

Program Administration

  • Input and maintain current client information in ClientTrack, case files, service reports, etc.
  • Monitor program expenses
  • Maintain ongoing communication with partner agencies
  • Work with team members to identify safe, affordable housing and supportive housing
  • Negotiate leasing terms with property managers, landlords and program managers meeting the program and client’s requirements and needs
  • Maintain current contact information on all current and prior clients in the HOPE Atlanta required databases (includes name, address, telephone, family and friends information)
  • Utilizing HOPE Atlanta’s forms, conduct follow-up assessments and evaluations with clients and their families
  • Works to resolve problems or concerns between resident and residential provider
  • Maintains client information and records in a confidential manner
  • Provides data and statistics to Manager for weekly, monthly and quarterly reports or as needed
  • Reviews cases weekly with manager or as needed

Additional Responsibilities

  • Attends all required staff meetings and trainings
  • Assists in fundraising opportunities and participates in agency donor, community and after work events

Knowledge, Skills and Abilities

  • Knowledgeable of HIV/AIDS, mental illness, addiction, homelessness, or at-risk populations
  • Understanding and the ability to maintain accurate, confidential, quality records
  • Ability to work with clients who may present challenging behaviors
  • Knowledge of City, State, and Federal entitlement systems
  • Case management knowledge to serve clients needing services
  • Knowledge of HIPAA and ADA Compliance
  • Ability to work in a team environment
  • Quality organization, critical thinking, problem solving and communication skills
  • Proficient in MS Office Suite
  • Knowledge of or ability to quickly learn the ClientTrack technology
  • Flexible and ability to multi-task

Education

  • B.S. with a major in social work, Psychology, Human Services,  or other related degrees
  • Three years’ experience working in social services
  • Valid Driver’s License and a car is required

 

Position:  Outreach Case Manager 

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  • Reports to:  Coordinated Entry/Outreach Coordinator
  • FLSA Status:  Exempt
  • Full or Part-time:  Part – time
  • To apply, please send a résumé and cover letter to hr@hopeatlanta.org. Please include the position title in the subject line.

Summary 

  • The Outreach Case Manager will be responsible for providing after-hours outreach, case management services and referral services to chronically homeless individuals within the City of Atlanta and Hartsfield-Jackson International Airport. ** It is expected that this person will conduct outreach during the late evening hours, 8:00 p.m. to 3:00 a.m. with some weekend coverage as well.
  • ** It is expected that this person will conduct outreach during the late evening hours, 8:00 p.m. to 3:00 a.m. with some weekend coverage as well.

Primary Responsibilities

  • Work as directed to support the HOPE Atlanta organization and team members
  • Provide after-hours connection to coordinated entry services to include performing mobile assessments where clients are located, referring/connecting clients to immediate shelter and providing ongoing navigation to assist that client with obtaining permanent housing
  • Connect participants to community resources for treatment, life skill programs and employment assistance
  • Develop an Individual Service Plan (ISP) for each client/case and document in the ClientTrack HMIS system, as well as make referrals to other service providers to support improved access to mainstream benefits
  • Provide weekly report to Coordinated Entry/Outreach Coordinator of all clients engaged, enrolled, housed and/or connected to resources and services
  • Keep detailed records of the areas of the city where people staying outside have been engaged

Additional Responsibilities

  • Complete ClientTrack eligibility screens for each participant
  • Enter case notes in ClientTrack HMIS system within 48 hours of contact
  • Maintain case files for each individual enrolled in ClientTrack HMIS system

Knowledge, Skills and Abilities

  • Knowledgeable of mental illness, addiction & PTSD Knowledgeable of Outreach programs
  • Proficient in MS Office Suite, ClientTrack, and database systems, etc.
  • Flexible and ability to multi-task
  • Excellent verbal, written and communication skills

Education

  • Bachelor’s Degree in Social Work, Psychology or in related field of social services and/or (4) four years’ experience working with homeless population or some equivalent combination of education and experience
  • Possess a valid Georgia driver’s license, with a good driving record and reliable transportation