The Outreach Emergency Services Program Manager is a pivotal management role responsible for overseeing homeless outreach and housing components within the Emergency Services Department. The manager ensures that proactive and robust community outreach efforts are consistently executed by the team. Their focus is on providing strategic guidance and support to the Case Managers and Peer Support Specialists in their mission to connect homeless individuals from various locations to critical community mental health services, housing, and mainstream resources, ultimately working towards ending homelessness.
Organizational Support: Collaborate with and support the HOPE Atlanta team, following the direction provided to enhance organizational efficiency.
Program Management: Partner with the Director of Emergency Services for strategic planning, development, execution, and continuous quality improvement of all program aspects, ensuring compliance with set standards.
Policy Development: Aid in crafting and administering homeless housing policies and procedures, ensuring alignment with agency accreditation standards and primary funding source requirements.
Reporting: Deliver accurate monthly and annual reports to various stakeholders, including funders and grantors, to maintain transparency and accountability.
Staff Supervision: Oversee the comprehensive management of staff, encompassing evaluations, training, workload distribution, and professional development.
Client Engagement: Offer coordinated entry services using assertive engagement techniques, such as mobile assessments, immediate shelter referrals, and continuous guidance to help clients transition to permanent or supportive housing.
Community Engagement: Attend CoC committee meetings focused on ClientTrack, CoC updates, and new initiatives, ensuring the organization remains updated and engaged with the broader community.
Reporting to Director: Provide weekly updates to the Director of Emergency Services detailing client engagement, enrollment, housing, and connections to resources and services. Additionally, comply with monthly/annual reporting mandates.
Performance Analysis: Conduct regular reviews of caseloads and program metrics with Case Managers to confirm KPI adherence and brainstorm solutions when targets are not met.
Quality Assurance: Guarantee that intakes, assessments, and services are performed according to standards and are in alignment with regulations and grant prerequisites.
Agency Representation: Act as a spokesperson for both the program and the agency in various internal and external liaison activities, fostering strong relationships with community stakeholders.
Community Communication: Proactively establish and sustain effective, efficient communications with community partners, grantors, and other community representatives to bolster collaboration and support.
Reporting to the Grants Accounting Manager, the Finance Grants Coordinator is responsible for processing program vouchers, process new vendor W9 and assisting with submitting grant reimbursements.
The Director of Community Engagement at HOPE Atlanta is a strategic leadership role responsible for expanding and nurturing the organization’s volunteer network and enhancing community partnerships to support various programs and initiatives. This individual will spearhead the development and implementation of volunteer policies, training programs, and engagement strategies to ensure a robust and effective volunteer force. They will also oversee the in-kind donation program, optimizing contributions to meet program needs while cultivating and stewarding relationships with donors. The Director of Community Engagement will play a vital role in advancing HOPE Atlanta’s mission through innovative community engagement and volunteer management efforts, ensuring the organization’s objectives are met with efficiency and impact.
Volunteer Network Development and Supervision
Policy and Procedure Development
Program Support and Collaboration
Engagement and Recognition Planning
Reporting to the CFO, develop and lead annual budgeting, planning and period forecasting processes; administer and review all financial plans, budgets and grants and ensure grants are appropriately leveraged; monitor progress and changes and report changes/status to leadership; lead the grant billing process.
List two to five measurable tasks that are key to indicating the performance level in this role:
1. Execute timely grant billing
2. Deliver budget and forecast planning cycles
3. Publish transparent and timely reporting to business partners and leadership
4. Staff coaching and development
5. Co-develop and maintain critical KPIs
The Rapid-Rehousing & Navigation Case Manager at HOPE Atlanta plays a pivotal role in addressing family homelessness through a targeted initiative designed to serve families experiencing homelessness. This position involves comprehensive case management and housing navigation services for families approved for Temporary Assistance for Needy Families(TANF) rental assistance, employing a progressive assistance model tailored to the duration (1-12 months) and specific needs of each household. Key responsibilities include assessing family eligibility, providing proactive case management, securing permanent housing, coordinating services to increase household income and access to mainstream resources, and ensuring families achieve and maintain permanent housing stability. The role is central to HOPE Atlanta’s goals of reducing homelessness among families, increasing the economic mobility of households served, and ensuring a successful transition to self-sufficiency.
“The Melody at 184 Forsyth” is an innovative pilot program in Atlanta, focused on providing sustainable, comfortable,
and secure living spaces for individuals experiencing homelessness. This initiative repurposes shipping containers into
fully functional tiny homes, offering a unique approach to urban housing challenges.
We are seeking a dedicated and responsible Residential Assistant (RA) to join our community. The RA will play a crucial
role in maintaining a safe, comfortable, and well-organized living environment for our residents. This position is ideal for
individuals who have previously experienced homelessness, are community-oriented and possess strong communication
and problem-solving skills.
Resident Support and Engagement
Project Operations and Facility Management
Administrative Duties
Hope Atlanta is in search of a qualified and empathetic Licensed Clinical Social Worker
(LCSW) or Licensed Professional Counselor (LPC) to fill the role of Behavioral Health Clinician. This essential position is focused on providing exceptional mental health services to individuals in crisis, promoting recovery and resilience.
We are seeking a dedicated and passionate Intensive Service Coordinator to join our dynamic team. This role is essential in providing comprehensive coordination of services for individuals requiring intensive support. The ideal candidate will possess a Certified Peer Specialist (CPS) credential and at least a bachelor’s degree in human services, social work, or a related field. Applicants with a Master of Social Work (MSW) or a master’s degree in a closely related field are strongly encouraged to apply.
The Director of Foundation and Institutional Giving at HOPE Atlanta plays a critical role within a dynamic and expanding Development team during a time of organizational growth. HOPE Atlanta is one of the oldest, largest, and most comprehensive providers of housing services for low-income, vulnerable people in the greater Atlanta area. In 2023 HOPE Atlanta launched its new strategic plan, positioning the organization for another 120+ years of service to the community. The Development Department is set to play a crucial role in our comprehensive 5-year plan, contributing to the organization’s sustainability and heightened impact in the community.
Under the direction of the Chief Development Officer the Director of Foundation and Institutional Giving is responsible for maintaining existing relationships and cultivating new relationships aligned with the mission and work of HOPE Atlanta. A primary focus will be on funding the existing programs of HOPE Atlanta, but also identifying new opportunities for our capacity building campaign that includes the implementation of behavioral health services for our clients through philanthropic and government entities.
Our ideal candidate will have the ability to create and manage a well-coordinated, strategic grants plan to cultivate and solicit support from institutional funders.
This position is based in Atlanta, GA and is a hybrid role with a comprehensive benefits package with medical, dental and vision. We offer generous paid time off and 15 company paid holidays.
The Street Outreach Case Managers role is to proactively engage with individuals experiencing homelessness in public places such as gas stations, streets, parks, and other outdoor settings. This role emphasizes building trust and relationships with a highly vulnerable population, providing immediate support and linkage to essential services, and coordinating with broader community resources. By conducting regular street-based outreach efforts, the case manager acts as a bridge, facilitating the transition from life on the streets to stable housing and essential supportive services, thereby reducing the prevalence of homelessness and improving individual well-being in the community.
Organizational Support:
Client Engagement and Assessment:
Service Provision and Referrals:
Documentation and Reporting:
Collaboration and Community Engagement:
Additional Responsibilities:
The Rapid Rehousing Outreach Case Manager will be responsible for providing outreach and case management services to all individuals serviced through the agency’s Emergency Service, and programs.
Outreach and Navigation:
The Airport Outreach Case Manager’s primary responsibilities are to provide Outreach, Engagement, Linkage, and Housing Location to individuals/families who are experiencing homelessness, coping with mental health, medical and substance use issues within Hartsfield Jackson Atlanta International Airport and the City of Atlanta. The Case Manager will utilize a multidisciplinary approach to engage the hardest to serve population experiencing homelessness to provide case management and connect them to referral services, such as: shelter placement, permanent housing, mental health treatment, and employment agencies.
The Housing Case Manager is responsible for providing support for homeless clients that enables them to enter mid-term master leasing housing.
The Intake Specialist provides administrative support to program service staff in several key areas, including client/vendor reception and preparation, client/vendor phone line management, document management and equipment maintenance. Manage incoming calls and transfer them as necessary. Organize the telephone directory and may perform some additional administrative tasks.
The Chief Development Officer (CDO) at HOPE Atlanta serves as a member of the executive team and will play a critical role in leading the efforts of a growing Development team at Atlanta’s oldest nonprofit organization dedicated to fighting homelessness.
With a new CEO in place and a five-year strategic plan launching in July, the organization has energetically taken on the goal to expand its fundraising capabilities so that its mission can create better outcomes for Atlantans in need.
With a budget of nearly $15 million, HOPE Atlanta has had a strong history of governmental funding (86%) but has been aggressively growing other sources of philanthropy (individuals, foundations, corporations). The Chief Development Officer will work closely with the CEO and Board of Directors and oversee a team of development professionals to develop and implement strategies to drive philanthropic revenue. She/he will bring the vision, drive, and creativity to reach ambitious fundraising goals with an eye toward both growing a base of loyal donors and engaging existing donors and supporters. He/she will be energized by developing new strategies, processes, and relationships. The CDO will be a strategic thinker, people-oriented, and possess a strong dedication to the mission of HOPE Atlanta.
HOPE Atlanta seeks a strategically minded and experienced Chief Financial Officer to lead the finance, grants, and accounting functions of our high-performing and quickly expanding homeless-serving organization. HOPE Atlanta’s mission is to provide a comprehensive approach to address homelessness and provide solutions that promote lifelong stability. Founded in 1900, the organization offers a continuum of evidence-based “housing first” services, including emergency lodging, permanent supportive housing, case management, street outreach, homeless prevention, veterans housing, and employment, special needs (HIV/AIDS) housing, reunification, and rapid re-housing to nearly 10,000 individuals and families across 32 counties. HOPE Atlanta’s vision is to make homelessness in Atlanta rare, brief, and non-recurring.
The organization has combined efforts with another homeless-serving nonprofit; the organization merged with HOPE Atlanta in January 2021 which expanded its budget of $12m to a budget of $16m annually. HOPE Atlanta has experienced more than 30% growth in the last two years, endeavored on a new strategic plan, and mounted a robust response to the COVID-19 pandemic/ financial crisis. The candidate is responsible for overseeing all fiscal and fiduciary responsibilities for the organization, including leading the integration of the two nonprofits. The candidate has experience with complex governmental grants, compliance, updating processes, and optimizing resources toward mission delivery.
Reports to: CEO / Full time, Exempt
**This position is a hybrid role, that requires 1-2 days in office.**
A full-time position providing case management services and eligibility screening to veterans in the Supportive Services for Veteran Families Program. Flexible hours, including occasional evenings and weekends and an ability to travel within the service delivery areas are required.
or email your cover letter and resume to apply@hopeatlanta.org.
Job descriptions may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at anytime at the sole discretion of the Employer.
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