Position:  Coordinated Entry/Outreach Coordinator

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Reports to:  Director of PATH Homeless Outreach

FLSA Status:  Exempt

Full or Part-time:  Full – time

To apply, please send a résumé and cover letter to hr@hopeatlanta.org. Please include the position title in the subject line.

Summary 

The Coordinated Entry/Outreach Coordinator is responsible for managing the Coordinated Entry/Outreach Team which will provide after-hours
Outreach/Coordinated Entry Services for the CoC to include areas within the City of Atlanta and Hartsfield Jackson International Airport. The program will assists homeless individuals with agency services including but not limited to emergency services, temporary, stable and permanent housing, case management and/or links to other services.

Primary Responsibilities

  • Work as directed to support the HOPE Atlanta organization and team members
  • Oversees the management and supervision Coordinated Entry/Outreach Team
  • Oversees and ensures team is providing highly accessible and targeted outreach, rapid-rehousing, emergency shelter/housing and supportive services to chronically homeless and those with mental health and substance abuse
  • Provide after-hours connection to coordinated entry services to include performing mobile assessments where clients are located, referring/connecting clients to immediate shelter, referring them to the housing queue and providing ongoing navigation to assist that client with obtaining permanent housing
  • Connect participants to community resources for treatment, life skill programs and employment assistance
  • Develop an Individual Service Plan (ISP) for each client/case and document in the ClientTrack HMIS system, as well as make referrals to other service providers to support improved access to mainstream benefits
  • Serves as a Coordinated Entry access point for assessment and placement into Permanent Supportive Housing as well as rapid rehousing where it is appropriate
  • Participate in weekly team meetings with Atlanta Continuum of Care Coordinated Entry Team Provide monthly report to Atlanta CoC of all clients engaged, enrolled, housed and/or connected to resources and services
  • Keep detailed records of the areas of the city where people staying outside have been engaged
  • Develops and maintains relationships with Atlanta CoC, Hartsfield Jackson International Airport personnel, Atlanta Police Department, behavioral health providers and other community partners

Additional Responsibilities

  • Complete ClientTrack eligibility screens for each participant
  • Enter case notes in ClientTrack HMIS system within 48 hours of contact Maintain case files for each individual enrolled in ClientTrack HMIS system
  • Monitor program expenditures for all eligible activities Complete and provide monthly reports to Deputy Director Participates in county, state and federal planning as required
  • Available for emergency services and assists clients with appointments Assists in fundraising opportunities and participates in agency donor and community events
  • Participate in HOPE Atlanta community events as requested

Knowledge, Skills and Abilities

  • Knowledgeable of mental illness, addiction & PTSD Knowledgeable of Outreach programs
  • Strong organization, critical thinking, problem-solving, communication and creative skills Promotes a proficient workplace environment
  • Proficient in MS Office Suite, ClientTrack, and database systems, etc.
  • Flexible and ability to multi-task Able to delegate and manage well in a team environment
  • Excellent verbal, written and communication skills

Education

  • Bachelor’s Degree in Social Work, Psychology or in related field of social services and/or (4) four years’ experience working with homeless population or some equivalent combination of education and experience
  • Possess a valid Georgia driver’s license, with a good driving record and reliable transportation (5) five-years’ experience in managing people
  • Valid Driver’s License and reliable transportation

 

Position:  Outreach Case Manager 

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Reports to:  Coordinated Entry/Outreach Coordinator

FLSA Status:  Exempt

Full or Part-time:  Part – time

To apply, please send a résumé and cover letter to hr@hopeatlanta.org. Please include the position title in the subject line.

Summary 

The Outreach Case Manager will be responsible for providing after-hours outreach, case management services and referral services to chronically homeless individuals within the City of Atlanta and Hartsfield-Jackson International Airport. ** It is expected that this person will conduct outreach during the late evening hours, 8:00 p.m. to 3:00 a.m. with some weekend coverage as well.

** It is expected that this person will conduct outreach during the late evening hours, 8:00 p.m. to 3:00 a.m. with some weekend coverage as well.

Primary Responsibilities

  • Work as directed to support the HOPE Atlanta organization and team members
  • Provide after-hours connection to coordinated entry services to include performing mobile assessments where clients are located, referring/connecting clients to immediate shelter and providing ongoing navigation to assist that client with obtaining permanent housing
  • Connect participants to community resources for treatment, life skill programs and employment assistance
  • Develop an Individual Service Plan (ISP) for each client/case and document in the ClientTrack HMIS system, as well as make referrals to other service providers to support improved access to mainstream benefits
  • Provide weekly report to Coordinated Entry/Outreach Coordinator of all clients engaged, enrolled, housed and/or connected to resources and services
  • Keep detailed records of the areas of the city where people staying outside have been engaged

Additional Responsibilities

  • Complete ClientTrack eligibility screens for each participant
  • Enter case notes in ClientTrack HMIS system within 48 hours of contact
  • Maintain case files for each individual enrolled in ClientTrack HMIS system

Knowledge, Skills and Abilities

  • Knowledgeable of mental illness, addiction & PTSD Knowledgeable of Outreach programs
  • Proficient in MS Office Suite, ClientTrack, and database systems, etc.
  • Flexible and ability to multi-task
  • Excellent verbal, written and communication skills

Education

  • Bachelor’s Degree in Social Work, Psychology or in related field of social services and/or (4) four years’ experience working with homeless population
    or some equivalent combination of education and experience
  • Possess a valid Georgia driver’s license, with a good driving record and reliable transportation

 

Position:  HMIS Data Analyst

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Reports to:  Director of Grants Management

FLSA Status:  Exempt

Full or Part-time:  Full – time

To apply, please send a résumé and cover letter to hr@hopeatlanta.org. Please include the position title in the subject line.

Summary 

The HMIS Data Analyst is responsible for the accuracy and integrity of HMIS data. The HMIS Data Analyst will work with appropriate entities to problem-solve technical issues and assist with both small and large-scale reporting projects and data requests.

Primary Responsibilities

  • Work as directed to support the HOPE Atlanta organization and team members.
  • Perform analysis and support for the duties related to the federal, state, and local grants, including maintaining records required by grantors.
  • Assist with the submission of reports for the Continua of Care Applications (CoC), Annual Homeless Assessment Report (AHAR), Annual Performance Report (APR) as well as any other reports needed.
  • Conducting regular data quality reviews to monitor overall system data quality.
  • Conduct periodic site visits to ensure completeness and appropriateness of records against HMIS.
  • Generate and compile database reports as requested by funders and management.
  • Compile annual demographic reports.
  • Ensure HMIS Policy & Procedures manual is maintained and updated as the COCs make additions or changes.
  • Ensure proper training of all end user (documentation, confidentiality, outreach, training timetable, data quality, etc.)
  • Participate in COC committee meetings.

Additional Responsibilities

  • Participate in ad-hoc projects as necessary.
  • Assists in fundraising opportunities and participates in agency donor and community events.

Knowledge, Skills and Abilities

  • Minimum one-year experience generating reports and troubleshooting data errors in HMIS.
  • Strong organization, critical thinking, problem solving, communication and creative skills
  • Ability to summarize issues, develop recommendations and make decisions
  • High aptitude for learning and ability to work with technology and people
  • Proficient in MS Office Suite (Word, Excel and PowerPoint), Salesforce, HMIS systems (Client Track), etc.
  • Strong time management skills; highly organized and detail oriented
  • Able to function well in a team environment
  • Excellent verbal, written and communication skills

Education

  • Bachelor’s degree in Human/Social Services field from an accredited four-year college or university.